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Gregory Punshon
I am a Generalist, bridging the technical and business domains. My
focus is leading change within organisations to generate true value
from service delivery business units. I draw on my leadership
success across manufacturing, heavy industry, defence and
government sectors to optimise the people, processes and technology
within organisations. I have worked for Fortune 50 corporations and
SMBs, gaining over 25 years of experience identifying problems and
correcting problems with innovative solutions. I have perspective
from all broad technology viewpoints and from business areas, my
vision is corporate, not technology based.
I am a strong leader of people who understands the importance
of investing time in staff and the benefits that flow from
this
I mentor staff; one of the main values I give my managers is the
understanding that they have no useful assets other than their
people. Organisations recover quickly from failed equipment but
slowly from a poor culture or loss of institutional knowledge. I
create the most attractive work environment possible within the
organisation, affording people as much flexibility, opportunity and
enrichment as can be supported by organisational constraints. I
work with HR professionals to improve conditions, not simply
remuneration, but accommodating lifestyle choices to make the
organisation an employer of choice. Generation Y staff are not
difficult to manage, the same flexibility and ethical behaviour
given to all staff will address their needs for clear career paths
and value propositions.
Strategic thinker - I set strategic targets and deliverables
that matter to the organisation
I am strong supporter of useful KPIs that support organisational
goals. Creating a useful information strategy that yields these
KPIs is difficult but achievable. I have found that the staff in an
organisation often have little trouble identifying the KPIs that
matter if the information strategy is written so that it clearly
illustrates what is important to the organisation and what is not.
Individual performance objectives can then be directly linked to
business unit strategy and then to corporate strategy.
Experienced Technology Project Manager
I have managed multi-million dollar projects in networks,
information processing and, telecommunications in manufacturing,
insurance, defence and government industries. The projects
themselves include the full range of IT&T services including:
EDP, GIS, B2B, CRM, Integration, JIT, EDM and most other TLAs
Thought leadership
I introduced Internet access and Open Source in production roles to
meet emerging business needs long before this became main-stream. I
define innovation as a process that gives an organisation options.
Thinking in this way, helps identify desirable future states that
can be promoted to the organisation. Interoperability, managing
complexity, governance and Social Networking are areas that
currently require leadership.
Change management / Executive Negotiation
Generally I have been engaged to "fix" organisational problems and
people. I find that most people accept and adapt to change very
well so long as they are clearly informed and can respect the
process used by management to reach decisions, even if they don't
agree with the outcomes. There are always difficult people and
situations to overcome, I treat these on their particular
circumstances rather than following a one-size-fits-all rule.
Enterprise architecture
I have architected networks and information infrastructure for
heavy industry, defence, government, insurance, manufacturing and
retail sectors. I find the challenge stems from determining the
balance between flexibility compared to reliability, and security
against ease-of-use. Valid organisational strategies assist in
determining the balance, however managing organisational
expectations is also key as is including the skill level of the
people using the system, and projections for changes in these skill
levels. You can see I don't view architecture as a hardware and
software choice, but an organisational activity requiring
significant understanding of organisational and staff elements and
change.
Strong technology knowledge across the board
I am a generalist by choice, I seek to know sufficient about many
topics so I can make informed decisions and more importantly,
understand when I need specialist assistance. I have worked in most
sectors and in the largest and smallest of organisations. I have
written code for business and industry, designed networks,
implemented database systems, written and supported eCommerce
applications, created integrations systems for import/export and
trading entities so I have a solid foundation. As a manager and
director I have maintained a current knowledge of trends and
techniques, both traditional and web-based. I spend about 10 hours
a week monitoring trends and changes, especially following societal
computing as this will impact significantly on the workforce and
customers.
Experience and skills
I have a great deal of industrial experience from working in heavy
industry for many years, consulting to industry and supporting a
Water Authority. This experience compliments my strategic skills
and lends confidence to my vision of an achievable future.
Information Leadership
Long term strategy
I design long-term strategies for organisations. These are not
valueless “word feasts”, but strategies that result in
improved capability, resilience and flexibility of the organisation
to changing environments.
- Example 1 – a strategy of improving computer literacy in
field staff to support future initiatives can be underpinned by the
installation of ruggedised computer equipment and clear, tailored
training. Training that brings benefits to the field staff directly
is essential – the ability to complete leave forms without
having to visit the office or trust internal mail, ready access to
up-to-date OH&S information, etc. The important aspect of the
strategy is to find out what field staff value.
- Example 2 – a long term corporate strategy of divesting a
division requires short term strategies for information systems and
networks to rapidly change so that the separation is not hampered
by shared IT systems, networks and agreements.
Short term strategy
Short term strategies revolve around patterns of investment, of
time and money in people, systems and infrastructure. They are
informed by longer term strategies.
- Example 1 – a long term corporate strategy of competing
in a wider market is supported by short term strategies for IT
technical training and the identification and replacement of
inflexible infrastructure that will cause problems when rapid
change is required. In one case a software vendor was evaluated as
unable to meet reasonable timeframes for software development, so a
joint development agreement was struck and the organisation hired
software developers to manage critical software change
internally.
- Example 2 – a strategy of improving communications with
corporate computer systems does not mean that bigger and better
network links are required, there are alternate solutions including
redesigning the way the information is sent to the field site, or
relocating / mirroring corporate systems near to end users.
Policy
Policy is valueless if it does not act as a guide to the people
using it. This includes both the people that are instructed in what
they can and can’t do, and the people that manage situations
that deviate from policy. I create policies that:
- Are easily understood by people with a year 9 education
- Are written informally to improve understanding
- Contain no jargon at all
- Use fonts and punctuation that make them easy to read
Industrial Experience
I have a great deal of industrial experience from working in heavy
industry for many years, consulting to industry and supporting a
Water Authority. This experience compliments my strategic skills
and lends confidence to my vision of an achievable future.
Plant Types
- Integrated Steelworks
- Refineries – gas and coal tar
- Electrical generating plant – steam generation
- Rolling mills – bloom, rod, bar and wire
- Casting plant – continuous, bloom, billet and slab
- Water treatment facilities – air cooling, ponding and
treating
- Water treatment – potable water and reticulation
- Sewerage treatment
- Rotary kilns
- Furnaces – blast, oxygen, glass, refractory
- Coal washeries
- Weighbridges – digital, analogue, telemetry systems
- Dust extraction – electrostatic and filtration
- Conveyor systems – control, maintenance and
automation
- Coal weighing and dumping, skip automation
- Cokeing ovens – telemetry and automation, laser
alignment
- Fabricating shops and Foundries
Technical Skills
I have many technical skills, these keep me grounded and lend a
firm understanding of operational capacity, and I know what top
flight people can achieve.
Project Management
I learnt Project Management from BHP Engineering and real-life
application. These skills were reinforced by a technology-based MBA
and years of consulting.
- Initiation – selection and organisation of projects,
teams and control mechanisms
- Implementation – budgeting, scheduling, resourcing,
monitoring and control
- Termination – cleanup and project teardown –
bringing a project to a good close is almost as difficult as
starting the project in the first place
Software, Network and Infrastructure Projects
I have skills and experience in achieving the following types of
projects:
- Software programming
- Industrial automation
- Office automation
- Database management
- eCommerce applications
- Billing systems
- Customer Relationship Management (CRM)
- Customer Action Request
- Asset Management Information Systems (AMIS)
- Inventory control and stores
- General ledger
- Spatial systems
- CAD / CAM
- Communications, email, news, instant messaging, wiki, CMS,
telephony, wireless
Telecommunications
- Voice over Internet Protocol (VoIP)
- Time Domain Multiplexing (TDM)
- Physical cable plant - copper up to 10 Gigabit (IEEE
802.3an-2006 10GBASE-T)
- Wireless trunking radio systems
- Microwave networks
- Leased IP network (Telstra, Optus, Soul, etc)
- Leased fibre and copper cable (Telstra)
- Hybrid communication systems (TDM/VoIP)
- Communications gateways – land to mobile gateways, SIP
gateways
- Active Directory and desktop integration
- Voice recording
- Call centre scripting
- After hours contact and switch
- Voice assist systems
Document Drafting Skills
- Physical cable plant diagrams
- Technical Documentation
- User manuals
- Network Diagrams
- Revision Control
- Software Revision Control Systems
- Business Process Control – AS9000
Proprietary
- Exchange, outlook, IIS
- MS Office suite and enhancements – project, Visio,
publisher, etc.
- Lotus Notes
- Electronic Document Management Systems (EDMS) – Trim,
DataWorks, Windchill
- MS SQL, MySQL, Informix
- Lotus Notes
- ESRI ARCGIS, ARCinfo
- Lotus Notes
- Crystal enterprise
- Delphi
- .NET
Open Source
- DHCP, Network booting, Samba/FTPD, File serving, Bind, Domain
Name Services, Apache, IP Chains/Tables, Intrusion monitoring,
conditions monitoring, sendmail, delivermail, fetchmail, pop, imap,
mirror, rsync, ppp, rip, routed, sshd, etc.
- Determination of suitability for business use
- Evaluation of support requirement impact on business
Network
- Layer 1, 2 and 3 network design
- LAN, WAN, and MAN design and implementation
- Fibre, microwave, laser, leased services
- VLAN, IPSec, Radius, SSH security and management
- Wireless security systems
- Wireless hot-spots
- Confidential, Restricted and Secret network design
Vendor Management
- Contract negotiation and management
- Vendor relationship management
- Team building and maintenance
Project Information
I manage projects well, have an excellent success rate and teach
others the skills necessary to manage their own elements of
projects. I learnt Project Management at BHP Engineering through
internal training and enhanced this with training from Deakin
university. I am a past member of the Australian Institute of
Project Management.
I manage projects in the following domains: Asset management,
payroll, GIS, CRM, CMS, EDMS, Telecommunications, WAN / LAN,
Defence, Data warehousing, eCommerce, Industrial Automation,
Software development, DR/BC, and Printing.
Sample of successfully completed projects
- GIS Upgrade – $1.5 million Geographic Information System
upgrade to ESRI, project motto “from worst to best in 1
year” - achieved!
- Internet Content Management System – Implemented a
flexible and agile system that meets organisational needs and
international standards for accessibility. 6 GB of on-line
information as well as full eCommerce information transactions.
Includes a world-class mapping solution with full aerial
photography and cadastral information.
- Internal Content Management System (intranet) that provides
employees with ready access to information needed on daily basis
– integrated telephone / location system, policy,
calculations and links to corporate applications and employee
kiosk.
- Customer Action Request system – 25 seat call centre
processing 6,000 calls a week with full access to all customer
information and communications. Servicing 10 contact centres and
on-line self service kiosks.
- City-wide microwave and radio communications network –
the network stretches from Sydney to Newcastle and provides
telecommunications and high-bandwidth data services to remote sites
and field staff.
- Telecommunications – a modern VoIP TDM hybrid phone
system connects many sites and thousands of nodes, it includes the
latest converged media technologies and has multiple redundant
communications paths, networks and power systems to ensure
operation through disasters.
- Spatial information – 15cm accuracy aerial photography of
the City of Gosford (as featured in the TV special “In the Line of Fire”). This is around 1,040
square kilometres of photography and subsequent data including
topological, vegetation and built environment.
- Asset Management – Expressions of Interest, tender
selection, project management and installation of a comprehensive
Asset Management Project to manage $3 billion of assets.
- Specifications for the Royal Australian Navy Frigate Upgrade
Project – design information and specifications for the Local
and Wide area networks for Secret and Restricted access. These
networks are for the Warfare Systems Support Centre (WSSC)
developed at the Royal Australian Navy’s Garden Island
facility and include connectivity within the WSSC and between HMAS
Kuttabul, HMAS Watson and On Board Training Systems (OBTS) on
various vessels.
- OH&S corrective action system – 2 year software
design, code and roll-out project to create an OH&S corrective
action system to meet the needs of construction, maintenance and
office staff and achieve the necessary requirements to gain Work
Cover certification for self-insurer status.
- Automated Conditions Monitoring $ndash; automatic system and
network operations testing and reporting to ensure system
availability and report on service levels achieved against
organisational guarantees and benchmarking.
- Industrial Automation – replacement of proprietary
operator interfaces and communications gateways. This was a
critical function that required the reverse engineering of a
control system developed in Germany so that operator stations could
be installed to control the plant. The entire project was developed
under secrecy agreements.
- PDS Wiring System – a comprehensive cabling system to
support both data and voice needs using analogue and digital
signalling. This project involved selecting the appropriate
equipment and Installation Company as well as supervising the
actual installation. At the time, such installations were new
technology and significant investigation was required to protect
from obsolescence.
- Ladder Documentation Software – project to develop
software to assist in the documentation of the code used to
automate manufacturing systems.
- Energy Trading – creation of software code and
installation of networked computer systems and software in a
financial trading environment under confidentiality and secrecy
agreement.
- Northern Inland Online Web Site – project delivered open
source community portal solutions to the New England and North West
Regional Development Board.
- Remediation and management of NIB Servicing Relational Database
Systems.
- Review and documentation of Internet system configurations for
Turboweb (ISP).
- Electronic Business System – development of a
web-integrated software module that allows a client’s
customers to access their proprietary electronic accounting
systems. This software is installed at multiple sites and is in
regular use within the freight-forwarding industry.
- Disaster recovery – analysis of a major corporate Hewlett
Packard system to determine mechanisms to increase the reliability
and performance of the system through various disasters.
- Mentoring and technical training – training for UNIX
System Administrators to bring their practical knowledge to a level
where they could routinely maintain the system and implement minor
improvements and updates.
- Systems Administration and Application Support –
application management, repartitioning disks and logical volumes,
database support and re-organization assistance, 24 hour call,
recommendations of growth direction, liaising with vendors
- Printing facilities – transitioned an internal printing
facility generating a loss to a revenue generating business.
Corporate Governance
I assist in the direction and administration of large
organisations. I find the management of relationships among the
many stakeholders in an organisation a challenge I enjoy.
Striking the right balance between accountability and efficiency is
an essential skill in those forming a governing body, as is the
ability to assess corporate governance systems for suitability in
promoting the organisations goals. Promoting shareholder and
stakeholder welfare while ensuring the requirements of increasingly
regulated industries is an escalating challenge, again striking the
right balance is essential.
I am familiar with the transparency and probity required of
governance positions as well as the additional burdens compliance
brings. For many years I have been listed as a Designated Person as
the positions I occupy tend to involve the exercise of contractual
and regulatory functions that can give rise to a conflict of
interest. I have also participated in positive vetting associated
with Defence contracting and associations. As part of governance
functions I have been audited by many external bodies, I am no
stranger to scrutiny.
I sit on Committees and Boards
- Gosford City Hardship Committee
- OH&S (Mandatory training achieved)
- Child Care Committee
- Disability Access Committee
- Union / Management Committee
- Consultative Committee
- City Strategy Committee
Gosford City Council
When acting as a Director of Gosford City Council I have
responsibility for:
- Finance
- Legal
- Secretariat
- Supply
- Commercial contracts
- Property
This is in addition to my usual responsibilities for:
- Records
- Archives
- Information Technology
- Telecommunications
- Asset Management
- Geospatial Information Systems
- eCommerce
- Web Content Systems
- geographic Naming
- Addressing
- Printshop and Graphic Design
- Special Projects
Contact Information
Email: consulto at consulto.com.au
Postal: PO Box 807 Raymond Terrace NSW 2324 Australia
You can always contact me at work:
Gosford
City Council